Deep Kalra

Founder: Make my trip

Deep Kalra, the visionary founder of MakeMyTrip, is widely regarded as a pioneer of India’s online travel revolution. At a time when internet usage in the country was still in its early stages, Kalra identified a powerful opportunity to transform how Indians planned and booked their journeys. With a bold vision and entrepreneurial spirit, he launched MakeMyTrip in 2000, laying the foundation for what would become one of India’s most trusted travel platforms.

MakeMy Trip is one of India’s leading online travel platforms founded in 2000 by Deep Kalra. Deep Kalra played a huge role in the travel industry. He is an alumnus of the prestigious Indian Institute of Management (IIM), Ahmedabad. He combined his business with a deep understanding of consumer needs. He started from a small startup and later became a global company offering a wide range of services like ticket bookings, hotel reservations and holiday packages.

Kalra’s journey has been challenging. The company faced many difficulties in the starting and later during the COVID-19 pandemic. However, his journey was full of ups and downs but he stood strong and never gave up and today he is ruling in the business market.

Today, MakeMyTrip stands as a symbol of innovation in India’s travel industry. Deep Kalra’s leadership continues to inspire entrepreneurs across the country, showcasing how vision, perseverance, and adaptability can build a brand that redefines an entire sector.

Ques. What were some of the biggest challenges you faced in the early days of your entrepreneurial journey?

Ans. In early 2000s, the biggest challenge was the lack of internet connection. People were hesitant to book travel online and preferred travel agents. 

Ques. What is the one thing that helped you to grow your startup to a global company?

Ans. Customer trust was the single most important factor. By consistently delievering reliable service, transparent pricing, and responsive customer support, we built long-term relationships. This trust allowed us to go beyond India and establish a strong global presence. 

By consistently pricing and responsive customer support, we built long-term relationships. This trust allowed us to scale beyond India and establish a strong global presence.

Ques.  How do you see the future of the online travel industry in India?

Ans. The future of online travel is booming in India. With rising digital adoption, It is beneficial for the middle class, online travel will continue to boom in India.

Ques. How did you build trust among Indian consumers for online travel bookings in the early 2000s?

Ans. We focus on customer needs and experiences. Clear communication, reliable bookings and other customer support helps to grow travel business rapidly. Offering secure payment options and ensuring transparency in pricing helped reduce hesitation.

Ques. What advice would you give to aspiring entrepreneurs in India?

Ans. Start with a real problem and stay committed to solving it. Surround yourself with the right team and remain adaptable to change. Be patient and keep going on only hardwork, true commitment and patience would lead to success and growth.